Return & Refund Policy

Return & Refund Policy

We value customer satisfaction and aim to provide products that meet the descriptions and expectations presented on our website.

If you experience a problem with your order, please contact us promptly so we can review the issue and determine the appropriate solution.

Return Period

Return requests should generally be submitted within 3 days of receiving the order.

Requests submitted after this period may not be eligible for return or refund unless otherwise approved.

Eligible Returns

A return may be considered in situations such as:

  • The product arrived damaged.
  • The product is defective upon arrival.
  • The wrong product was delivered.
  • The received product is significantly different from the product ordered.
  • The product has another issue covered by our return conditions.

To help us evaluate your request, we may ask for photographs, videos, order information, or other relevant details.

Condition of Returned Products

Unless the product is defective, damaged, or incorrectly supplied, returned items should generally:

  • Be unused.
  • Be in their original condition.
  • Include the original packaging where applicable.
  • Include accessories, parts, and other items supplied with the order.

Products that have been used, damaged through customer handling, altered, or returned without required components may not qualify for a refund.

Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, personal-use, consumable, or other product-specific considerations.

Products that have been opened or used may also be excluded where returning them would not be appropriate.

Refund Process

Once an approved returned product is received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund process will be initiated through the applicable payment method.

Refunds may take approximately 5–10 business days to appear, depending on the payment provider or financial institution.

Exchanges

Product exchanges may be available depending on stock and product availability.

If the requested replacement is unavailable, we may provide another suitable resolution where applicable.

For return and refund assistance:

Email: jbrliving282@gmail.com
Phone: +971 55 682 4142